Store Policies

Privacy Policy

Effective Date: 15 July 2026

Urah Tech (Pty) Ltd respects your privacy. This policy explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA).

Information We Collect

• Contact details (name, email, phone number) when you place an order or contact us.
• Shipping address and order history to process and deliver your purchases.
• Payment information is processed securely by our payment gateway; we do not store full card details.

How We Use Your Data

• To fulfill and deliver orders.
• To communicate order updates and respond to customer service inquiries.
• To improve our website and product offerings based on aggregated analytics.

We never sell, trade, or share your personal information with third parties for their marketing purposes. Data is stored on secure servers in South Africa.

You may request access, correction, or deletion of your personal data by emailing orders@urah.co.za.

Terms of Service

Last Updated: 15 July 2026

By accessing and using the Urah Tech website, you agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.

Use of the Site

• You must be at least 18 years old to make a purchase.
• You agree to provide accurate, current, and complete account and payment information.
• We reserve the right to refuse or cancel orders at our sole discretion, including those that appear to be fraudulent or in violation of our policies.

Pricing & Availability

All prices are listed in South African Rand (ZAR) and include VAT where applicable. We strive to display accurate stock availability, but occasionally items may be out of stock. In such cases, we will notify you and offer a full refund or alternative product.

Intellectual Property

All content on this site (logos, text, images, graphics) is the property of Urah Tech and protected by copyright law. You may not reproduce or distribute any content without written permission.

Limitation of Liability

Urah Tech shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website, to the fullest extent permitted by South African law.

Refund & Return Policy

We want you to be satisfied with your purchase. If you are not, you may return the product under the conditions below.

Return Period

You have 14 days from the date of delivery to initiate a return.

Conditions for Returns

• The item must be in its original, unopened packaging with all accessories included.
• Items that have been used, damaged, or are missing parts are not eligible for a refund.
• Software, digital downloads, and gift cards are non‑refundable.

Return Process

1. Email orders@urah.co.za with your order number and reason for return.
2. We will issue a return authorisation and provide the return shipping address.
3. Ship the item back at your cost (unless the item is defective or we made an error).
4. Once we receive and inspect the item, a refund will be processed to your original payment method within 7 business days.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund, including return shipping costs.

Shipping & Delivery

Delivery Areas

We deliver to all major centres and regional areas within South Africa.

Shipping Methods & Timeframes

• Standard Delivery: 3–5 business days (nationwide).
• Express Delivery: 1–2 business days (major cities only).

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the total weight of your order. Free standard delivery is available on orders over R1,500.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can also track your order on our Track Order page.

Delays

While we strive to meet the stated delivery times, unforeseen delays (e.g., courier backlog, public holidays) may occur. We will notify you of any significant delay.